A LITTLE HELP, WHEN YOU NEED IT
Let’s get you
back to work.
Practical answers for your photos, records and reports.
How do I start a job?
Create a job with a title, then choose Before, During or After and use Camera or Import. Customer details and your business profile are optional. Add captions and notes whenever you need them.
How do I make a before-and-after report?
Open a job, choose Pair Before & After photos and select the images yourself. In Create PDF report, choose photos and details, preview the result, then use Share PDF. Unpaired photos work in reports too.
What is free?
Unlimited local jobs and photos (subject to storage), captions, annotations, pairs, business branding, PDF generation and sharing, backup, restore and deletion. Remove Ads is an optional one-time purchase. The store shows the actual local price.
Does it work offline?
Creating and editing local records and generating reports work offline. Purchases, eligible advertising and consent services need a connection. Cloud-backed photo selections may need to download first. Links and some share destinations need their own connection.
Where are my photos stored?
In the app’s private storage on your device. Job Photos does not upload a photo library or sync jobs. Use Export backup in Settings to save a portable copy yourself. iOS device backups may also include app data. Android excludes app data from automatic cloud backup and device transfer, so keep your own exported backup.
Why did a photo import fail?
A selected image may still be in a cloud photo service, unavailable, unreadable, over the per-image safety limit or unable to fit in available storage. Download it first, free space if needed and import it again. The job shows pending imports and reports failures.
How do I restore a backup?
In Settings choose Import backup and select a .jobphotos file. Review the import summary. It adds jobs with new IDs and does not overwrite your jobs. You may explicitly choose to replace your business profile. Version 1 uses an unencrypted ZIP STORE archive; other archive formats are rejected.
How do I restore Remove Ads?
Sign in with the purchasing Apple Account on iOS or Google Account on Android, then use Settings → Restore purchases. Purchases are separate from backup files and do not transfer between stores.
Why might ads be missing?
Ads are suppressed while purchases or consent are unresolved, after verified ad removal, when consent checks fail, or when advertising is not configured. No ad needs to load before you can use a feature.
What if my records cannot be opened?
The app keeps the failing database instead of recreating it. Check device storage and restart. Keep any existing backups safe and contact support with the app and operating-system versions and steps to reproduce. Avoid sending private customer content.
Do I need an account?
No. Create a job and start adding photos without signing up. Your records stay on your device, and you choose when to export a backup or share a report.